Vice President of Housing

WHO IS CHI?

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

WHAT DOES CHI OFFER?

CHI employs a team of hard-working, compassionate people who want to give back to others in their community. We are proud to offer:

• Generous Paid time off
• Personal and Sick Days
• Health insurance and health reimbursement account 
• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Dependent Care Spending Account
• Commuter Transit and Parking Account
• Working Advantage- Employee Perks
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans

JOB SUMMARY

The Vice President of Housing is the lead in the development, implementation, and administration of housing programs including emergency shelter, transitional and permanent supportive housing, and housing subsidy and rent assistance programs. The VP is the program lead in contract administration and develops scopes of work, deliverables, and performance measures for new and existing programs.  The VP supports a team of Program Directors and oversees site operations, staffing, service delivery, performance and productivity, compliance with all applicable organizational, federal, state, and local laws, rules and regulations, and reporting requirement; and handles all other projects and assignments as assigned by the Chief Housing Officer or Chief Executive Officer.

Salary $145,000.00-$155,000.00 annually.

FLSA: Exempt Not eligible for overtime. 

Schedule: Monday-Friday -24/7 ON CALL availability

Location: NYC

JOB-RELATED DUTIES – ESSENTIAL FUNCTIONS

These duties are essential and specific to the successful implementation of this position.

PROGRAM DEVELOPMENT

• Develop scopes of work, program deliverables and performance expectations for service delivery, program administration, and facilities oversight for CHI housing programs. Collaborate with program directors and other CHI staff to develop comprehensive scopes and proposals.
• Partner with Housing Services unit to identify service needs and gaps; develop and implement onsite and off-site services to residents and program participants.
• Develop staffing and budget expense plans for new and existing program budgets.
• Implement new programs; integrate new programming into existing policies and procedures.
• In collaboration with the Director of Development, compile responses to RFPs, RFIs, RFQs and other procurement opportunities.

 

PROGRAM ADMINISTRATION

• Oversee housing programs in CHI’s portfolio.  Ensure organizational and programmatic compliance with CHI policies and city, state, and federal laws and regulations. Ensure policies and procedures are up to date with changes in laws, rules, regulations, etc.
• Design, develop, and implement service modalities and program models to best support program residents that align with agency mission and objectives.
• Partner with Quality Improvement unit to monitor and develop KPI data collection points and reporting tools. Develop and maintain dynamic praxis of data analysis and data-driven programmatic and organizational improvements.
•  
• Enforce incident reporting protocols in accordance with CHI, OTDA, DSS and DHS policies.
• Ensure program performance and productivity meet or exceed contract deliverables.
• Liaise with government entities and funders as assigned. Provide regular program progress updates outside of mandated reporting requirements.
• Troubleshoot contractual and budget issues with program directors and funders.
• Partner with experts in the community and the industry at large.
• Ensure internal and external reports are submitted in a timely and correct manner as required by funding agencies and CHI.

•  

  SITE MANAGEMENT

• Ensure adequate staffing in compliance with OTDA, OMH, DSS, DHS, and other oversight agencies as applicable.  Collaborate with HR to strategize recruiting efforts.  Monitor and troubleshoot staffing gaps with CHO, HR and Finance.
• In partnership with CHI Operations, ensure safety and evacuation plans are up to date.  Ensure staff and residents are regularly trained including safety drills and tabletop and mock exercises. 
• Ensure facilities are adequately equipped for resident and staff health and safety, including proper signage postings per state, county, city, and funding agencies.
• Ensure facility access protocols and procedures are strictly enforced.
• Ensure facilities are properly maintained and repairs are handled timely and appropriately in conjunction with CHI Operations.
• Ensure facilities are consistently prepared for site audits and scheduled and unannounced visits by oversight agencies and funders.

•  

  SUPERVISION

• Directly supervise Program Directors. Provide biweekly supervision and conduct regular site visits.
• Conduct 1 to 1 meetings with members of your team and update the performance goals, accomplishments, notes, and feedback in Paycom on a regular basis (weekly/bi-weekly).
• Oversee professional development and training needs of all housing staff.  Collaborate with HR and Finance to ensure adequate development and training opportunities for staff.
• Collaborate with HR coordinate training workshops for special content such as professional writing and communication; crisis and conflict intervention for physical altercations; self-defense, behavioral management, and motivational interviewing. 

•  

  Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
•                                                    Job Related Duties Manager Only
•  
• Assessment Skills – Personnel:  Properly assesses applicants for possible employment. Accurately evaluates the performance of subordinates.
• Assessment Skills – Programmatic:  Properly assesses effectiveness of programs under supervision. Monitors and administers all program grants, contracts, services and program housing for Quality Assurance, budget adherence & compliance with program requirements. Receives satisfactory audit reviews from funding sources and oversight agencies.
• Development of Subordinates:  Maximizes human potential of subordinates through formal and informal job development activities. Organizes and directs others to produce expected results. Assigns duties effectively and appropriately. Inspires and stimulates others to achieve maximum performance results. Offers corrective criticism, training, and disciplinary actions as needed to ensure effective performance of staff and programs.
• Networking skills:  Develops and maintains relationships with governmental agencies, not-for-profit programs, private and public funding sources, and businesses as necessary to successfully implement program goals and objectives.
• Resource Development:  Develops and implements agency programs and procedures. Prepares grant applications as appropriate and seeks alternative funding sources.

• SECTION 2:  JOB-RELATED DUTIES – ALL STAFF

• Attendance and Punctuality:  Punctual and regular attendance.
• Attitude and Courtesy:  Is respectful and courteous to others and is cooperative. Is attentive to the concerns, ideas, and issues expressed by others. Shows consideration for and values the opinions of clients, other staff, and the general public.
• Communication:  Uses appropriate internal and external, written and verbal communication skills.
• Confidentiality:  Can be relied upon to maintain customer and agency confidentiality.
• Creativity and Innovation:  Proposes creative ideas and seeks out better methods.
• Decision-making Skills:  Demonstrates proper judgment and decision-making skills. Secures relevant information, appropriately identifies causes of problems, and takes or recommends appropriate course of action.
• Flexibility:  Demonstrates a willingness to follow instructions and to perform duties outside of normal realm of his/her job description as requested by his or her supervisor. Accepts flexible work schedules and assignments as appropriate to meet the needs of the agency, its customers and clients.
•  
• Fiscal Responsibility:  Is careful with agency resources. Uses materials and equipment in a cost-effective manner. Limits and documents improper use of agency resources. Seeks cost containment and/or lower cost solutions. Prevents loss of income to CHI as a result of vacancy loss, lost rental payments, and/or damages or failure to meet program milestones.
• Job Knowledge:  Demonstrates understanding of the principles, methods, and processes needed to perform the job.
• Performance:  Meets productivity standards. Has the ability to implement and follow a project through to completion in a timely fashion. Produce neat, accurate, and thorough work. Can perform under pressure, within deadlines and has ability to work independently and to prioritize. Can begin and complete tasks without assignment and repeated oversight. Maintains charts and files in an orderly fashion.
• Professional Development:  Shows ambition and interest in pursuing career development; expands on job-appropriate skills.
• Response to Supervision and Training:  Listens effectively; seeks, accepts, and integrates into his/her daily routine constructive criticism, advice and guidance.
• Reliability in Reporting:  Submits all internal and external reports in a timely and correct manner as required by funding agencies and/or CHI and ensures information is accurate.
• Safety Practices:  Knows and observes safe working conditions, maintains safe work practices, makes supervisor aware of any unsafe working conditions. Be comfortable with conducting room searches.
• Teamwork:  Encourages, enhances, and contributes to group efforts for the betterment of the entire agency and assists, as necessary.

Qualifications

ENTRY LEVEL QUALIFICATIONS AND REQUIREMENTS

• Education:  Master’s degree in social work, public administration, organizational management, or related field.  Bachelor’s Degree plus ten (10) years of experience in housing, shelter management, program development or human services programming including seven (7) years of managerial or supervisory experience may be substituted for Master’s degree requirement.
• Experience:  Eight (8) years of experience working with homeless and low-income populations, housing, program development, plus five years (5) supervisory experience.
• Certificates or Licenses: Valid driver’s license.  LMSW preferred.
• Insurance:  Valid automobile insurance
• Communication:  Professional verbal and written communication skills, including grant and contract writing.  Proficiency in English required. Bi-lingual (Spanish) is a plus.
• Computer Skills:  Professional competency in MS Windows, MS Office (Word, Excel, Teams, Outlook), AWARDS, CARES, and on the Internet.
• Math Skills:  Must be able to develop and manage program budgets.
• Reasoning Ability:  Ability to prioritize, make appropriate decisions and judgment calls.
• Other Skills: 
  • Ability to work independently or as part of a team. Ability to build and lead a team.
  • Extensive experience in project management and program administration.
  • Extensive experience managing scattered site and large-scale programs.
  • Extensive experience working with homeless households, high service need households, households living in poverty, and households living with health and mental health issues.
  • Strong negotiation skills and the ability to meet scheduled and unexpected deadlines. 
  • Highly organized, attentive to details, productive under pressure, multitasking, and flexible. Ability to oversee multiple projects and juggle competing deadlines.
  • Strong supervisory and personnel management skills.
  • Ability to maintain a high level of professionalism at all times.

 

Equal Employment Opportunity Employer (EEOE)

Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws. This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.