Chief Housing Officer

WHO IS CHI?

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

WHAT DOES CHI OFFER?

CHI employs a team of hard-working, compassionate people who want to give back to others in their community. We are proud to offer:

• Generous Paid time off
• Personal and Sick Days
• Health insurance and health reimbursement account 
• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Dependent Care Spending Account
• Commuter Transit and Parking Account
• Working Advantage- Employee Perks
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans

 

JOB SUMMARY

 

The Chief Housing Officer (CHO) is a C Suite executive responsible for the oversight of all of CHI’s housing residences/programs (shelter, affordable, supportive, permanent, rental, Homeownership, etc.) in New York City, Long Island, the Hudson Valley and future locations/counties. The CHO is someone with extensive experience in the homeless and housing nonprofit and/or human services industry in New York. The CHO must be committed to the vision and mission of CHI to help people live in quality housing and prosper in life.

 

Annual Salary Range: $265,000. -$300,000.

FLSA: Exempt. Not eligible for overtime.

Schedule: Monday – Friday 9am-5pm 

Location: White Plains, NY

JOB-RELATED DUTIES – ESSENTIAL FUNCTIONS

           These duties are essential and specific to the successful implementation of the position

 

• Work closely with the Chief Executive Officer (CEO), the Chief Financial Officer (CFO), The Chief Administrative Officer (CAO), the Chief Human Resources Officer (CHRO), General Counsel, Senior Vice Presidents, Vice President of Development, and the Directors.
• Work closely with the CEO and the executive leadership team on the implementation of CHI’s Strategic Housing Action Plan and the development of a CHI Housing Development department.
• Serve as a key member of the executive leadership team.
• Lead and direct oversight of all of CHI’s homeless and housing shelters/sites/residences in Long Island, Westchester, Hudson Valley and New York City and other future locations.
• Develop and maintain relationships with governmental agencies, not-for-profit programs, private and public funding sources, and businesses as necessary to successfully implement CHI’s housing goals and objectives.
• Represent CHI at conferences, forums, community boards, public hearings, and other community-centered meetings.
• Maintain close relationships and dialogue with all federal/state/local regulatory agencies, including counties’ Department of Homeless Services (DHS), Departments of Social Services (DSS), New York State Office of Temporary Disability Assistance (NYS OTDA), Office of Mental Health (NYS OMH), New York City Department of Housing Preservation and Development (NYC HPD), and other federal/state/local agencies.
• Lead system wide housing placement initiatives focused on moving clients from shelter to permanent housing efficiently and sustainably.
• Identify innovative housing solutions and partnerships to expand housing inventory.
• Ensure housing placement goals, timelines, and performance metrics are met or exceeded set by DHS and other governmental entities.
• Supervise a team of highly experienced Senior Vice Presidents, Vice Presidents, Directors and managers.
• Conduct 1 to 1 meetings with members of your executive leadership team and update the performance goals, accomplishments, notes, and feedback in Paycom on a regular basis (weekly/bi-weekly).
• Foster a culture of delegation, supervision and accountability.
• Foster a culture of client and tenant-centered service.
• Develop innovative and wrap around services, including primary care, mental health, substance use, workforce development, and program-related training.
• Lead on the development and monitoring of a housing quality improvement system, including performance management, metrics and other housing-related measures.
• Set a schedule to periodically visit all sites in the Long Island, Westchester, Hudson Valley and New York City areas.
• Ensure that homeless and housing are provided effectively and in accordance with the guidelines established by CHI and all funding sources.
• Ensure that all participants (shelter residents/tenants) in housing-related programs are provided with the services necessary to promote personal and economic independence.
• Lead on finding and submission of RFPs to expand services. Oversee grant reporting related to housing, audits and performance monitoring.
• Work closely with the Vice President of Development in searching for corporate/foundation requests for proposals and initiatives.  
• Collaborate with the CHI housing development team to secure, acquire, develop and build LIHTC developments.
• Provide executive leadership to homeownership department VP and staff.
• Develop and implement a comprehensive housing strategy focused on expanding sustainable homeownership.
• Work closely with VP of Homeownership and Housing Retention to increase access to affordable homeownership opportunities for low- and moderate-income households.
• Establish measurable performance indicators and ensure program effectiveness.
• Collaborate with finance leadership on financial forecasting, budgeting, and sustainability homeownership planning.
• Ensure optimum performance of personnel and interfacing of various agency divisions, executive, fiscal, services, property management, personnel.
• Regularly assess effectiveness of the department under direct supervision and implement changes where necessary.
• Responsible for the oversight and development and monitoring of the annual program budgets. Work closely with the CFO, the Controller, VP of Finance, Senior Vice Presidents, Vice Presidents and all Directors in the development and oversight of budgets.
• Ensure compliance with all regulatory, licensing, and accreditation requirements. This includes continuing dialogue and effective reporting with external agencies.
• Develop policies and procedures aligning service delivery with the requirements of government contracts, grants, foundations, or as otherwise required by the organization.
• Promote cross-training between departments and strengthen career development.
• Keep current with legislative proposals and the effects they may have on programs. Make CEO aware of any potential negative/positive effects legislative proposals may have on organizational programming or funding to ensure we are able to advocate accordingly.
• Pursue training opportunities for program staff that could strengthen overall services.
• Understand all shelter regulatory guidelines and housing, including Part 900, Part 491 and other homeless and housing government regulations/guidelines.

• Core Competencies

• Highly effective leadership, demonstrating a fundamental respect for the dignity of others. Works collegially and is a proven team builder.
• An innovator, capable of creating or seizing opportunities to improve service effectiveness and client outcomes and build strategic partnerships with other organizations.
• Understands and values quality improvement; applies managerial and technical skills to measure and improve efficiency and effectiveness and ensure compliance with all regulatory and contractual obligations. Able to effectively address overlapping projects and deadlines. Adaptable and reliable in face of conflict, crisis, or changing priorities.
• Able to lead a team in managing multiple and often simultaneous tasks and in creating a work environment recognized for a high level of organization, timeliness, cost-effectiveness, accuracy, and results.
• A hands-on leader who directly engages staff and residents/tenants at the sites.
• Demonstrate commitment to diversity and inclusion, valuing a diversity of perspectives and encouraging contributions by all team members.
• Business “literate,” understands financial reports, applies data to assess business effectiveness and efficiency, and acts in a fiscally responsible manner.
• Ability to thrive in a flexible, fast-paced, accredited, and growth-oriented environment while maintaining a positive solution-oriented approach.
• Accountability – Someone that holds their subordinates accountable as well as holding themselves accountable. The CHO should be consistently reporting on all programs across the board. This competency can evaluate the CHO’s strengths and weaknesses and effectively manage their subordinates.
• Familiarity with Program Budgets– The CHO should have knowledge of each site budget he/she oversees and be able to interpret the budgets including how it may or may not
• affect the agency. Work closely with the CFO to ensure all Directors have a working knowledge of their respective budgets.
• Strategic Vision – Should have a robust analysis of program trends both internal and external and to understand program/agency objectives and their own role in implementing a plan. Work closely with the CEO on strategic planning, cultivation, partnerships, and other external matters on an as needed basis.
• To effectively communicate their site needs to internal and external members involved. Being clear, detailed, concise and factual. Strong ability to manage across, up, down, across with a solution-oriented, resolution focused approach to difference of approach or opinion.
• Transparency – fully transparent, even acknowledging gaps with a clear self-initiated plan to address any gaps identified.

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  Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
• Attendance and Punctuality: Punctual and regular attendance.
• Attitude and Courtesy:  Is respectful and courteous to others, practice’s ability to cooperate.  Is attentive to the concerns, ideas, and issues expressed by others.  Shows consideration for and values the opinions of clients, other staff, and the public.
• Communication: Uses appropriate internal and external, written, and verbal communication skills.
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• Confidentiality: Can be relied upon to maintain customer and agency confidentiality.
• Creativity and Innovation:  Proposes creative ideas and seeks out better methods.
• Decision-making Skills: Demonstrates proper judgment and decision-making skills. Secures relevant information, appropriately identifies causes of problems, and takes or recommends appropriate course of action.
• Flexibility:  Demonstrates a willingness to follow instructions and to perform duties outside of normal realm of his/her job description as requested by his or her supervisor.  Accept flexible work schedules and assignments as appropriate to meet the needs of the agency, its customers, and clients.
• Fiscal Responsibility: Is careful with agency resources.  Use materials and equipment in a cost-effective manner.  Limits and documents improper use of agency resources.  Seeks cost containment and/or lower cost solutions.  Prevent loss of income to CHI because of vacancy loss, lost rental payments, and/or damages or failure to meet program milestones.
• Job Knowledge: Demonstrates understanding of the principles, methods, and processes needed to perform the job.
• Performance: Meets or exceed productivity standards.  Has the ability to implement and follow a project through to completion in a timely fashion.  Produce neat, accurate, and thorough work.  Perform under pressure, within deadlines and have ability to work independently and to prioritize.  Begins and completes tasks without assignment and repeated oversight.  Maintains charts and files in an orderly fashion.
• Professional Development: Shows ambition and interest in pursuing career development; expands on job-appropriate skills.
• Response to Supervision and Training: Listens effectively; seeks, accepts, and integrates into his/her daily routine constructive criticism, advice and guidance.
• Reliability in Reporting: Submits all internal and external reports in a timely and correct manner as required by funding agencies and/or CHI.  Information is accurate.
• Safety Practices: Knows and observes safe working conditions, maintains safe work practices, makes supervisor aware of any unsafe working conditions. Be comfortable conducting room searches.
• Teamwork: Encourages, enhances, and contributes to group efforts for the betterment of the entire agency, assists as necessary.

Qualifications

• MINIMUM QUALIFICATIONS AND REQUIREMENTS

 

• Master’s degree.
• At least twenty (20) years of extensive executive level experience overseeing a large housing/homeless portfolio.
• Minimum of five (5) years’ experience at the Senior Vice President or higher level; or five (5) years at Assistant or Deputy Commissioner level or above with proven track record of extensive supervisory experience; including supervising vice presidents and multiple sites.
• Intermediate or expert level proficiency in MS Office products required.
• Strong leadership, management, administrative, organizational, interpersonal, verbal communication, and writing and presentation skills are required.
• Must have a valid driver’s license and must be willing to travel in NYC, Hudson Valley, Long Island, Westchester, and other regions.

• Equal Employment Opportunity Employer (EEOE)

  Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws. This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.